Turbo Labs of America Stole my HE351VE
Turbo Labs of America Stole my HE351VE
Its a sad day here but after 5 weeks I have came to the conclusion that Turbo Labs of America either just stole my turbo or they messed it up machining it so they wont send it back. They went cold turkey on my calls and both Ian and Austin's voicemails are both full. I really wanted to be the first person to try the bigger wheel in my HE351VE but I cant and at this point am probably going to move to a different turbo. I suggest no one do any business with them. Im going to try to pursue legal action but I dont know how far I will get with that.
I know other people were thinking about doing mods to there Holset, if anyone could maybe email them asking why they stole my turbo or what happened that would be great.
(07-10-2016, 07:54 PM)CRD4x4 I'd recommend sending a certified letter (needs to be signed for) outlining your dissatisfaction so you know that they got it and (presumably) read it, before taking the matter to small claims.
Hope it helps!
(07-10-2016, 07:54 PM)CRD4x4 I'd recommend sending a certified letter (needs to be signed for) outlining your dissatisfaction so you know that they got it and (presumably) read it, before taking the matter to small claims.
Hope it helps!
That is what the turbo was off of....
There you go. Seriously though, I had a bad experience with an outfit called Gpopshop and vowed to deal across the pond thenceforth especially with the small TDI turbos I've had in the past. Something indeed sounds fishy and I sure would contact the internet police if you dealt with them through the net if they won't make yours right. If they were local to you. crd4x4 is right. Usually letting these companies know you mean business is enough. Try the BBB first. I've had good look with my state Attorney General too. Good luck!
5 weeks and no contact is bad. Don't give up hope, their might be a little light peeking through yet. But either way I agree that it is unacceptable to have a business not return your attempts at contacting them.
It's normal for cams/pumps/turbos/ not come back for months. But again, the no contact thing..
How can you possibly be surprised that that guy doesn't respond? It is clear from everything I can see that he is like a one man operation. He probably has like 5 jillion turbos to modify, and has to set up differently for each type. I doubt he is a thief, but wouldn't be surprised if you have to wait awhile to get yours back. Start commenting negatively on his youtube vids and I bet you will get a response.
Its 2 people and when I talked to him he was a super stand up guy and assure me it would be done at some point in roughly 2 weeks. Just bad biz that both there voice mails are full. They do respond but its like once a week. I been commenting on His website stuff and his ebay stuff you can review.
(07-17-2016, 04:15 PM)TurboTim Its 2 people and when I talked to him he was a super stand up guy and assure me it would be done at some point in roughly 2 weeks. Just bad biz that both there voice mails are full. They do respond but its like once a week. I been commenting on His website stuff and his ebay stuff you can review.
(07-17-2016, 04:15 PM)TurboTim Its 2 people and when I talked to him he was a super stand up guy and assure me it would be done at some point in roughly 2 weeks. Just bad biz that both there voice mails are full. They do respond but its like once a week. I been commenting on His website stuff and his ebay stuff you can review.
Good new....turbo is hopefully on its way.
Honestly I have gotten so few words of communication from them. If I even ask any question about what happened they just ignore it and dont respond.
What is AG?
http://www.3si.org/forum/f35/turbo-lab-a...ff-714001/
http://www.dsmtuners.com/threads/forced-...sh.461998/
http://www.e90post.com/forums/showthread.php?t=1256517
http://www.evolutionm.net/forums/evo-eng...onths.html
http://www.revdex.com/reviews/turbo-lab-...lc/1226552
http://www.bbb.org/western-virginia/busi...a-90007663
Yeah I have seem all that stuff now. All same storys of mine. Well its good to know they do good work at least. They just absolutely suck at customer service. It was crazy how good their customer service was until I sent the turbo. Then just responses died. My tracking number says today so I will let you guys know how it looks when I get it.